單項選擇題

An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. 
How many IPCC Express hardware servers would be required for this IPCC Express deployment?()

A.2  
B.3  
C.4
D.5  
E.6  
F.Depends upon where the supervisors are located


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1.多項選擇題Which two features are added when upgrading from IPCC Express Standard to Enhanced? ()

A.Agent Routing  
B.Historical Reporting  
C.Conditional Routing  
D.Prioritized Queueing  
E.Agent Queueing

2.單項選擇題Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? ()

A.supervisory recording  
B.WrapUp timer  
C.sending e-mails  
D.keystroke macros  
E.text chat  

3.單項選擇題Which feature is added when upgrading from IPCC Express Standard to Enhanced?()

A.text chat  
B.Log Out/Not Ready reason codes 
C.WrapUp State  
D.WrapUp timer  
E.competency-based routing

5.多項選擇題Which two are features of IPCC Express Enhanced?()

A.IVR Port Recording  
B.HTTP Triggers  
C.Supervisory Silent Monitoring  
D.sending e-mails  
E.Database Integration  
F.keystroke macros 

6.多項選擇題Which two of the following are valid CRS deployment scenarios?()

A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server  
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option  
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit  
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform

7.單項選擇題Which of the following is a valid CRS deployment scenario?()

A.CRS 4.0 running with Cisco Unified CallManager 4.0  
B.CRS 4.1 running with Cisco Unified CallManager 4.1  
C.CRS 4.0 running with Cisco Unified CallManager 4.1  
D.CRS 3.5 running with Cisco Unified CallManager 3.3

9.單項選擇題What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?  ()

A.orders for coresident deployments  
B.orders for adding more seats  
C.orders for upgrading from standard  
D.orders with less than five seats  
E.all orders require using the IPCC Express Configuration and Ordering Tool 

10.單項選擇題What tool is used to estimate the hardware server resources required for an IPCC Express deployment?()

A.IPC Resource Calculator  
B.CTI Port Calculator 
C.Configuration and Ordering Tool  
D.CRS Applications Administration  

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