A.orders for coresident deployments  
B.orders for adding more seats  
C.orders for upgrading from standard  
D.orders with less than five seats  
E.all orders require using the IPCC Express Configuration and Ordering Tool 

A.IPC Resource Calculator  
B.CTI Port Calculator 
C.Configuration and Ordering Tool  
D.CRS Applications Administration  

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones 

A.Erlang A  
B.Erlang B  
C.Erlang C  
D.IVR ports + agent phones  

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  

A.SNMP Trap
B.Alarm  
C.CDP  
D.Win32

A.Tool to collect syslog messages from multiple sources  
B.User Tracking to track IP telephones  
C.Diagnostic trace tools to analyze connectivity  
D.Monitoring of Cisco voice elements  
E.Problem alerts for operations personnel

A.Cisco Desktop Administrator  
B.Cisco Supervisor Desktop  
C.Microsoft Windows 2000 Performance Monitoring  
D.CRS Application Administration  
E.CRS Application Editor 

A.SNMP Trap  
B.Alarm  
C.CDP  
D.syslog

A.Agent Name  
B.Agent Extension  
C.application ID  
D.Media Group ID
E.CSQ ID