A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing
您可能感興趣的試卷
你可能感興趣的試題
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,
what product does this organization need for this capability?（）
A.IPCC Express Standard
B.IPCC Express Enhanced
C.IPCC Express Premium
D.IPCC Enterprise
E.IP IVR
A.IVR Port Recording
B.HTTP Triggers
C.Supervisory Silent Monitoring
D.sending e-mails
E.Database Integration
F.keystroke macros
A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
A.CRS 4.0 running with Cisco Unified CallManager 4.0
B.CRS 4.1 running with Cisco Unified CallManager 4.1
C.CRS 4.0 running with Cisco Unified CallManager 4.1
D.CRS 3.5 running with Cisco Unified CallManager 3.3
A.5
B.10
C.15
D.20
A.orders for coresident deployments
B.orders for adding more seats
C.orders for upgrading from standard
D.orders with less than five seats
E.all orders require using the IPCC Express Configuration and Ordering Tool
A.IPC Resource Calculator
B.CTI Port Calculator
C.Configuration and Ordering Tool
D.CRS Applications Administration
A.equal to half the number of IVR ports
B.greater than the number of IVR ports plus the number of agent phones
C.less than or equal to the number of IVR ports plus the number of agent phones
D.twice the number of IVR ports plus the number of agent phones
A.Erlang A
B.Erlang B
C.Erlang C
D.IVR ports + agent phones
A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports
最新試題
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）
Which tool or interface is used to configure debug parameters for log files?（）
Which three of the following are licensed Cisco CRS 4.0 software products?（）
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）
How do you debug an application with an Accept step?（）
How does the CRS Server know that it has received an ASR-enabled contact? （）
When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?（）
What is the default filename for the component trace file?（）
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）