A.CTI dialogue control port 
B.CTI Route Point 
C.dialogue group 
D.Call Control Group 
E.CTI Route Port 
F.CTI Route Point association with JTAPI User

A.CiscoMIVR.log 
B.CiscoMADM.log 
C.CiscoMEDT.log 
D.CiscoMCVD.log

A.CRS Node Manager 
B.CRS Engine 
C.Cisco Recording 
D.CRS Application Editor 
E.Cisco Monitoring 
F.CRS Repository Datastore, CRS Historical Datastore, CRS Config Datastore, CRS Agent Datastore

A.It can be used in conjunction with another step. 
B.It allows the application programmer into another section of the application. 
C.Most of the Extended Get Digit String variables can be changed while the application is running. 
D.It allows the entry of a Boolean expression for the Interruptible and Clear DTMF Buffer on Retry fields.

A.The subflow cannot call additional or "nested" subflows. 
B.The subflow cannot transfer the contact to another resource. 
C.The subflow has full contact control and can perform any action that the parent flow can perform.

A.Erlang B 
B.Erlang C 
C.AHT * BHCA 
D.VG ports + CTI ports 

A.The workflow has ASR steps in it. 
B.The contact is on an ASR Dialogue Group channel. 
C.The contact is on a JTAPI Call Control Group channel. 
D.The contact is on a Cisco Media Dialogue Group channel.

A.All call processing immediately begins using the CRS Subscriber Database. 
B.Calls in queue are dropped. 
C.Agent calls are dropped. 
D.Agents are automatically logged out. 
E.CRS configuration changes are blocked until the CRS Publisher Database is restored and synchronized with the CRS Subscriber Database. 
F.Configuration changes are buffered until the CRS Publisher Database is restored.

A.The agent is logged in and is on the phone. 
B.The agent is logged in but is not on the phone. 
C.The supervisor is a participant in a phone call. 
D.The supervisor is not a participant in a phone call. 
E.The supervisor has barged in.

A.publisher 
B.CTI Manager 
C.CallManager 
D.CRS Server