多項(xiàng)選擇題Which two are features of IPCC Express Enhanced?()

A.IVR Port Recording  
B.HTTP Triggers  
C.Supervisory Silent Monitoring  
D.sending e-mails  
E.Database Integration  
F.keystroke macros 


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1.多項(xiàng)選擇題Which two of the following are valid CRS deployment scenarios?()

A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server  
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option  
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit  
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform

2.單項(xiàng)選擇題Which of the following is a valid CRS deployment scenario?()

A.CRS 4.0 running with Cisco Unified CallManager 4.0  
B.CRS 4.1 running with Cisco Unified CallManager 4.1  
C.CRS 4.0 running with Cisco Unified CallManager 4.1  
D.CRS 3.5 running with Cisco Unified CallManager 3.3

4.單項(xiàng)選擇題What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?  ()

A.orders for coresident deployments  
B.orders for adding more seats  
C.orders for upgrading from standard  
D.orders with less than five seats  
E.all orders require using the IPCC Express Configuration and Ordering Tool 

5.單項(xiàng)選擇題What tool is used to estimate the hardware server resources required for an IPCC Express deployment?()

A.IPC Resource Calculator  
B.CTI Port Calculator 
C.Configuration and Ordering Tool  
D.CRS Applications Administration  

6.單項(xiàng)選擇題What is the typical number of trunks in a Call Center?()

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones 

7.單項(xiàng)選擇題What formula do you use to calculate the number of Voice Gateway ports? ()

A.Erlang A  
B.Erlang B  
C.Erlang C  
D.IVR ports + agent phones  

8.單項(xiàng)選擇題What formula do you use to calculate the number of agents in a Call Center?()

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  

10.多項(xiàng)選擇題CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?()

A.Tool to collect syslog messages from multiple sources  
B.User Tracking to track IP telephones  
C.Diagnostic trace tools to analyze connectivity  
D.Monitoring of Cisco voice elements  
E.Problem alerts for operations personnel

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