單項(xiàng)選擇題Which of the following is not a CRS Telephony or Media Subsystem?()

A.JTAPI 
B.Cisco Media 
C.VXML 
D.MRCP ASR 
E.MRCP TTS 


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1.單項(xiàng)選擇題Which tool or interface is used to configure debug parameters for log files?()

A.license information
B.Alarm and Trace Configuration 
C.CRS Installer 
D.Control Center

2.多項(xiàng)選擇題You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

A.CTI dialogue control port 
B.CTI Route Point 
C.dialogue group 
D.Call Control Group 
E.CTI Route Port 
F.CTI Route Point association with JTAPI User

3.單項(xiàng)選擇題What is the default filename for the component trace file?()

A.CiscoMIVR.log 
B.CiscoMADM.log 
C.CiscoMEDT.log 
D.CiscoMCVD.log

4.多項(xiàng)選擇題Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()

A.CRS Node Manager 
B.CRS Engine 
C.Cisco Recording 
D.CRS Application Editor 
E.Cisco Monitoring 
F.CRS Repository Datastore, CRS Historical Datastore, CRS Config Datastore, CRS Agent Datastore

5.多項(xiàng)選擇題How does the Extended Get Digit String step differ from the Get Digit String? ()

A.It can be used in conjunction with another step. 
B.It allows the application programmer into another section of the application. 
C.Most of the Extended Get Digit String variables can be changed while the application is running. 
D.It allows the entry of a Boolean expression for the Interruptible and Clear DTMF Buffer on Retry fields.

6.單項(xiàng)選擇題 What level of control does a subflow have on the overall contact?()

A.The subflow cannot call additional or "nested" subflows. 
B.The subflow cannot transfer the contact to another resource. 
C.The subflow has full contact control and can perform any action that the parent flow can perform.

7.單項(xiàng)選擇題What formula do you use to compute the number of IVR ports?()

A.Erlang B 
B.Erlang C 
C.AHT * BHCA 
D.VG ports + CTI ports 

8.單項(xiàng)選擇題How does the CRS Server know that it has received an ASR-enabled contact? ()

A.The workflow has ASR steps in it. 
B.The contact is on an ASR Dialogue Group channel. 
C.The contact is on a JTAPI Call Control Group channel. 
D.The contact is on a Cisco Media Dialogue Group channel.

9.多項(xiàng)選擇題What two things happen when the CRS Publisher Database on an HRDB expansion server fails?()

A.All call processing immediately begins using the CRS Subscriber Database. 
B.Calls in queue are dropped. 
C.Agent calls are dropped. 
D.Agents are automatically logged out. 
E.CRS configuration changes are blocked until the CRS Publisher Database is restored and synchronized with the CRS Subscriber Database. 
F.Configuration changes are buffered until the CRS Publisher Database is restored.

10.多項(xiàng)選擇題What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()

A.The agent is logged in and is on the phone. 
B.The agent is logged in but is not on the phone. 
C.The supervisor is a participant in a phone call. 
D.The supervisor is not a participant in a phone call. 
E.The supervisor has barged in.

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How many Team reports are available on the Cisco Supervisor Desktop?()

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An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()

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How do you debug an application with an Accept step?()

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Which three of the following are valid CRS deployment scenarios? ()

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What formula do you use to compute the number of IVR ports?()

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Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? ()

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When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

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What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()

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When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? ()

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