單項選擇題Which step is designed to prompt a user to press or say a single-digit number to perform a specific function? （）

A.Menu  
B.Get Digit String  
C.Get Call Contact Info  
D.Extended Get Digit String


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1.單項選擇題In the CRS Application Editor, where do you start the debugger? （）

A.toolbar  
B.Step palette  
C.Design window  
D.Variable window

3.多項選擇題Which two steps check out a database connection from the connection pool?（）

A.DB Get  
B.DB Read  
C.DB Write  
D.DB Release

4.單項選擇題What is the Flush Input Buffer setting used for in the Input tab of the Menu step?（）

A.to release memory held by the prompt variable  
B.to clear the value of the menu choice before the prompt is played  
C.to prevent the previous value from being used again on the menu choice  
D.to prevent the caller from entering a menu choice before the prompt has played

5.單項選擇題Which step can be used to trap runtime script errors and recover gracefully?（）

A.Set  
B.Call Subflow  
C.On Exception Goto  
D.Get Reporting Statistic 

6.單項選擇題What is the main function of the CRS Editor? （）

A.manages the CRS Server  
B.creates CRS Engine reports  
C.creates application scripts for call flows  
D.remotely manages the LDAP Directory  

7.單項選擇題What is a benefit of using subflows?（）

A.decreases the amount of flows  
B.collects information about callers to agents  
C.creates a framework for CRS Server status reporting 
D.decreases latency through increased bandwidth on CRS Server  
E.provides more efficient management of flows that are called by multiple other flows

8.多項選擇題What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）

A.WrapUp Time  
B.Service Level  
C.Overflow CSQ  
D.Agent Name  
E.Automatic Work  
F.CRS Application

9.單項選擇題In IPCCX, what is a CSQ?（）

A.Common Service Queue  
B.Competency Service Queue  
C.Common Skill Queue  
D.Contact Skill Queue  
E.Contact Service Queue  
F.Competency Skill Queue  

10.單項選擇題In IPCCX, skills can be assigned to which of the following configuration objects?（）

A.resources  
B.Skill Groups  
C.competence levels  
D.Resource Groups

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When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?（）

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