A.DB Get  
B.DB Read  
C.DB Write  
D.DB Release

A.to release memory held by the prompt variable  
B.to clear the value of the menu choice before the prompt is played  
C.to prevent the previous value from being used again on the menu choice  
D.to prevent the caller from entering a menu choice before the prompt has played

A.Set  
B.Call Subflow  
C.On Exception Goto  
D.Get Reporting Statistic 

A.manages the CRS Server  
B.creates CRS Engine reports  
C.creates application scripts for call flows  
D.remotely manages the LDAP Directory  

A.decreases the amount of flows  
B.collects information about callers to agents  
C.creates a framework for CRS Server status reporting 
D.decreases latency through increased bandwidth on CRS Server  
E.provides more efficient management of flows that are called by multiple other flows

A.WrapUp Time  
B.Service Level  
C.Overflow CSQ  
D.Agent Name  
E.Automatic Work  
F.CRS Application

A.Common Service Queue  
B.Competency Service Queue  
C.Common Skill Queue  
D.Contact Skill Queue  
E.Contact Service Queue  
F.Competency Skill Queue  

A.resources  
B.Skill Groups  
C.competence levels  
D.Resource Groups

A.Create Resource Groups  
B.Create Skills  
C.Assign Resource Groups and Skills to Agents  
D.Create Contact Service Queues  
E.Provision Remote Monitoring  
F.Provision Agent-based Routing 

A.15  
B.20  
C.25  
D.30  
E.40  
F.50