多項選擇題Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）

A.Create Resource Groups  
B.Create Skills  
C.Assign Resource Groups and Skills to Agents  
D.Create Contact Service Queues  
E.Provision Remote Monitoring  
F.Provision Agent-based Routing 


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4.單項選擇題Which statement is true about the default e-mail address used in the E-mail Subsystem Configuration page? （）

A.If no From field is specified with an address in the Send E-mail step, it will use the default.  
B.All Send E-mail steps are automatically sent as a Blind cc: to the default.  
C.Alarms that are generated by the CRS Server are automatically sent to it.  
D.If no e-mail contact is specified in the Create E-mail step, the default is used.

5.單項選擇題The CTI Port Group is configured under which Subsystem?（）

A.ICD  
B.CMT  
C.JTAPI  
D.Application

7.單項選擇題If an existing script is uploaded to the CRS, what does it ask?（）

A.Do you want to debug the script?  
B.Do you want to refresh the script?  
C.Do you want to save the application?  
D.Do you want to return to Script Management? 

10.多項選擇題What three tasks are required to add a CRS application?（）

A.create a trigger  
B.create an application  
C.restart the CRS engine  
D.upload script to repository  
E.configure default session timeout