A.Microsoft Management Console  
B.Cisco Security Agent (headless agent)  
C.Cisco Security Agent Management Center  
D.Microsoft SQL Server 2000

A.The script probably has an error in the DSN configuration.
B.IPCC Express Standard is not licensed for Database steps.  
C.The script probably has an error in the query string.  
D.There is probably an interoperability problem between IPCC Express and the database.

A.JTAPI User problem  
B.CTI Route Point problem  
C.CTI Port Group problem  
D.script problem  
E.application problem

A.stored in local files, viewed in CRS License Update Utility  
B.stored in LDAP, viewed in CRS Application Administration  
C.stored in local files, viewed in CRS Application Administration  
D.stored in LDAP, viewed in CRS License Update Utility  

A.Major Release  
B.Minor Release  
C.Maintenance Release  
D.Service Release  
E.Engineering Special

A.during Installation Cluster Setup, in the CRS Installer  
B.after installation, during first-time login, in CRS Application Administration  
C.after installation, in CRS License Update Utility  
D.during Installation Server Setup, in the CRS Installer

A.Select "Start" from the Debug menu in CRS Script Editor.  
B.Select "Reactive Script..." from the Debug menu in CRS Script Editor.  
C.Select "Debugging" from the Trace menu in CRS Application Administration.  
D.Select "Start Trace" from the Trace menu in CRS Application Administration.

A.No.  
B.Yes.  
C.Yes, but they must be manually passed via input and output mapping.  
D.Yes, but they must be manually created in both flows and have the same name. 

A.ICM steps  
B.e-mail steps  
C.media steps 
D.database steps

A.CTI port  
B.CTI Route Point  
C.agent skills  
D.JTAPI user  
E.CRS prompt language  
F.ASR provider