多項選擇題Which three components are installed from the Cisco CRS Installer media?（）

A.iPlanet Web Server  
B.Cisco CRS Engine  
C.Cisco IP Telephony Windows 2000 Server OS  
D.Cisco Unified CallManager  
E.Cisco Recording  
F.MS SQL Server 


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2.單項選擇題Which is a valid Cisco CRS 4.0 deployment scenario? （）

A.redundant Cisco CRS Engines and a simplex database server  
B.redundant Cisco CRS Engines with five simplex VoIP monitoring servers  
C.redundant Cisco CRS Engines and databases running on two different nodes outside of the Cisco CRS cluster  
D.redundant Cisco CRS Engines and databases with two VoIP monitoring servers and three recording servers

3.單項選擇題Where are CTI route points added or configured for Cisco Unified Contact Center Express? （）

A.Cisco Unified CallManager Device Configuration
B.Cisco Unified Contact Center Express Directory Management  
C.Cisco Supervisor Desktop  
D.Cisco CRS Administration, JTAPI Trigger Creation  
E.Cisco Unified Contact Center Express Media Subsystem 

4.單項選擇題In a high-availability deployment, when the Cisco CRS Administrator adds a JTAPI Call Control Group with 100 CTI ports, how many device records will be added to the Cisco Unified CallManager database?（）

A.CTI Ports are not added by the creation of a Call Control Group.  
B.CTI ports are no longer required to be added to the Cisco Unified CallManager database.  
C.100 devices will be added to the Cisco Unified CallManager database.  
D.200 devices will be added to the Cisco Unified CallManager database.  
E.It depends upon how many port groups these ports will be split into.  
F.It depends upon the number of server nodes within the Cisco Unified CallManager cluster.

6.多項選擇題Which two are valid agent interfaces for Cisco Unified Contact Center Express?（）

A.Macintosh workstation with Cisco IP Phone Agent  
B.Linux workstation running CAD with IP Communicator  
C.Linux workstation running CAD with Cisco Unified IP Phone 7960G  
D.Citrix Terminal running CAD with IP Communicator  
E.Citrix Terminal with Cisco IP Phone Agent  
F.Windows workstation running CAD with Media Termination option

8.單項選擇題What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）

A.150  
B.200  
C.300  
D.varies based on the number of expansion servers used  
E.varies based on the number of applications configured 

9.單項選擇題When would the Cisco Supervisor Desktop fail to show an agent that is logged in? （）

A.The agent is not ready.  
B.The agent is not on a call.  
C.The agent is an IP phone agent.  
D.The agent is not in the team currently being viewed by the supervisor. 

10.多項選擇題In the Expression Editor panel of CRS Script Editor, why would you use the Java tab? （）

A.to execute a specified method of a Java class  
B.to reference a variable or invoke a method of a custom Java Object  
C.to pass variables between two different workflows  
D.to create an object for the purpose of executing methods on a remote computer  
E.to get a reference to the Contact and Session states  
F.to allow for arguments to be passed to a specified method